Digital Process Automation Market Size, Share Global Analysis Report, 2024 – 2032

Industry Insights

[207+ Pages Report] According to Facts & Factors, the global digital process automation market size was valued at USD 14.87 billion in 2023 and is predicted to surpass USD 47.43 billion by the end of 2032. The digital process automation industry is expected to grow by a CAGR of 12.30% between 2024 and 2032.

Market Overview

Digital process automation refers to using technology to automate complex business processes that can help enhance efficiency and accuracy. The solutions can easily automate almost every task from start to end to help companies streamline operations and improve overall performance. DPA solutions help companies save costs by automating tasks and eliminating labor costs & overall operational expenses. These solutions can easily be scaled up to handle the growing volume of work. Also, these solutions can be adjusted to accommodate changes in business.

Key Insights

• As per the analysis shared by our research analyst, the global digital process automation market size is estimated to grow annually at a CAGR of around 12.30% over the forecast period (2024-2032).
• In terms of revenue, the global digital process automation market size was valued at around USD 14.87 billion in 2023 and is projected to reach USD 47.43 billion by 2032.
• Increasing demand for operational efficiency is driving the growth of the global digital process automation market.
• Based on the components, the service segment is growing at a high rate and is projected to dominate the global market.
• Based on the business functions, the sales process automation segment is projected to swipe the largest market share.
• Based on organization size, the small & medium enterprises segment is expected to dominate the global market.
• Based on end-users, the BFSI segment is anticipated to witness significant developments in the global market.
• Based on region, North America is expected to dominate the global market during the forecast period.

Growth Drivers

• Increasing demand for operational efficiency is driving the growth of the global market.

Organizations are constantly making efforts to lower operational costs by automating certain repetitive tasks. Also, companies should include more automation technology to lower manual errors and increase business processes' reliability and accuracy. DPA helps organizations improve their service delivery by automating tasks like handling inquiries and customer interactions. These also help offer faster response times, which is advantageous to businesses. Therefore, all these factors are expected to drive the growth of the global digital process automation market.

Furthermore, automation helps personalize customer interactions by tailoring the services to the needs of the end users. The rising trend of remote and distributed workforces is further expected to foster growth in the industry. These solutions help remote collaborations by automating workflow and offering digital collaboration tools, which will further improve communication among teams.

For instance, Digital Workforce partnered with Swiss Enterprise Flowable in 2022 to proceed together on a business process automation project. Digital Workforce said to create an Outsmart platform on this collaboration to offer all the important skills like automating task processing, coordination, and orchestration.

Restraints

• Implementation complexity is likely to hinder the growth of the global market.

Integrating DPA solutions with their existing infrastructure is quite complex. Deploying these solutions will require expert personnel and resources. Tailoring DPA solutions according to the needs of business processes is also an extensive task that is time-consuming. Therefore, all these factors are expected to slow down the growth of the digital process automation industry during the forecast period.

Opportunities

• Technological advancements are likely to foster growth opportunities in the global market.

The emergence of cloud-based DPA solutions helps organizations easily deploy automation technologies. Moreover, the integration of artificial intelligence and machine learning in DPA solutions will further improve decision-making capabilities. It will further offer advanced data processing, predictive analytics, and many other sophisticated automation solutions.

Companies are investing in DPA solutions as a part of their digital transformation and modernization initiatives to make their business processes more efficient and responsive. These solutions offer businesses a competitive edge by increasing the speed, responsiveness, and agility of the business processes.

Additionally, the emergence of low- and no-code platforms in the market is expanding the scope of the global digital process automation market in the coming years. These platforms help organizations easily deploy automation solutions without the need for any technical expertise or professional staff. For instance, Nokia and Atos collaborated to come up with global cooperation to offer 4/5G private networking solutions in 2022. Our cooperation will help businesses in achieving higher operational efficiency.

Challenges

• Data security is a big challenge in the global market.

Automating all business processes, including sensitive tasks like handling large volumes of data, is raising concerns regarding data security and privacy. Moreover, adhering to regulatory requirements is also complex because different regions have different regulatory requirements regarding data protection laws. Therefore, such a landscape is a big challenge in the digital process automation industry.

Segmentation Analysis

The global digital process automation market can be segmented into components, business functions, organization size, end-users, and regions.

On the basis of components, the market can be segmented into services and solutions. The service segment will account for the largest digital process automation industry share during the forecast period. The service segment helps offer comprehensive support, including training, consulting, and other supportive services that are highly required for the deployment of DBS solutions.

Also, organizations are posing requirements for customized solutions that can align with the requirements of their existing systems. DPA solutions offer consulting services that help businesses develop effective strategies and identify automation opportunities. The ongoing training and support services are an essential part of organizations. DPA solutions can easily manage these services by offering technical support to organizations to navigate the market challenges and also optimize their tools & resources at maximum potential.

On the basis of business functions, the market can be segmented into marketing automation, claims automation, supply chain automation, and sales process automation. Sales process automation will be the fastest-growing segment in the digital process automation industry during the forecast period. Sales processing automation tools help automate repetitive tasks like reporting, follow-ups, and lead management, which helps enhance efficiency and lets the sales team focus on their core activities. It also helps in improving accuracy by eliminating manual errors, forecasting reporting, and data entry.

Sales process automation solutions also help streamline the sales process by integrating different functions like email, CRM, and marketing automation. Automated sales processes offer better customer insights based on their behavior preferences and conversations. It helps organizations to use their unique approach according to the requirements of customers. Sales process automation solutions can easily be scaled up without the need to scale the infrastructure or the resources. The automated processes can easily handle high volumes of transactions and leads efficiently.

On the basis of organization size, the market can be segmented into large enterprises and small & medium enterprises. The small & medium enterprises segment is likely to dominate the global digital process automation market during the forecast period. DPS solutions offer SMEs cost-effective solutions, improved efficiency, and automated processes. It helps businesses automate their processes with limited resources and big investments.

Additionally, these solutions are scalable, thereby helping small enterprises to expand rapidly according to their needs. These also offer better operational efficiency by speeding up the processes, minimizing errors, and lowering manual tasks. DPA solutions are quite user-friendly.

Automation improves engagement and customer service by streamlining processes like customer support, communication, and order management. It helps build stronger relationships with customers. DPS solutions can also streamline HR processes like onboarding, recruitment, and payroll management, thereby eliminating the administrative burden. Automation also improves supply chain management activities by enhancing supplier interactions and inventory management.

On the basis of industry vertical, the market can be segmented into healthcare, media & entertainment, energy & utility, transport & logistics, telecom & IT, BFSI, consumer goods, manufacturing, and others. The BFSI segment is expected to swipe the largest share of the global digital process automation industry. The BFSI sector witnesses strict regulatory requirements, and DPS solutions help ensure adherence to regulations, thereby eliminating the risk of non-compliance. Automation helps streamline the complexity of repetitive tasks like claim processing, account management, and transaction processing.

Therefore, it helps in enhancing the efficiency and lowering the operational costs. DPS solutions help improve customer service by processing requests at a faster time, automating customer interactions, and offering personalized services. Moreover, automation helps in identifying fraud and suspicious activities, thereby helping in risk management, which is important for maintaining the security and integrity of financial operations.

Report Scope

Regional Analysis

• North America to dominate the global market.

North America will account for the largest share of the global digital process automation market during the forecast period. The region is the fastest-growing market because of the higher adoption rate of digital process automation technologies. The regional market is expected to witness increasing investments in digital transformation and process optimization in the coming years because of the changing market landscape. There has been significant growth in cloud-based DPA solutions in recent times because of their flexibility and efficiency. Countries like the US and Canada are widely integrating AI and ML technologies with DPS solutions for better output.

There is a rising demand for operational efficiency in the market, which is also expected to positively impact the growth of the market. Companies are working towards reducing their overall cost and improving efficiency by automating the required tasks. Therefore, all these factors are expected to foster growth opportunities in the market.

Asia Pacific is another major region likely to witness significant growth in the digital process automation industry in the coming years. APAC is expanding its application of DPA solutions and automation technologies. There is a growing need for digital transformation in every sector, which is a crucial factor for the high growth rate of the regional market. There is a rising focus of people on end-to-end automation to come up with a comprehensive solution for business processes from start to end.

Additionally, countries like India, China, and South Korea are taking significant steps toward adopting AI-driven solutions to enhance their automation capabilities. Therefore, all these factors are expected to foster growth opportunities in the regional market in the coming years.

For instance, Telecom Egypt partnered with IBM in 2023 to integrate intelligent automation technologies to offer unique solutions for its operations support system across fixed, mobile, and core networks.

Competitive Analysis

The key players in the global digital process automation market include:

• NICE
• Salesforce
• Microsoft
• Blue Prism
• Automation Anywhere
• UiPath
• Software AG
• Oracle
• Appian
• Pegasystems
• IBM

For instance, Oracle Fusion Sales is being updated to help sellers close deals more easily in 2022. Fusion sales is a sales automation tool that offers sellers prices and suggests further steps to close more deals.

The global digital process automation market is segmented as follows:

By Components Segment Analysis

• Services
• Solutions

By Business Functions Segment Analysis

• Marketing Automation
• Claims Automation
• Supply Chain Automation
• Sales Process Automation

By Organization Size Segment Analysis

• Large Enterprises
• Small & Medium Enterprises

By End-Users Segment Analysis

• Healthcare
• Media & Entertainment
• Energy & Utility
• Transport & Logistics
• Telecom & IT
• BFSI
• Consumer Goods
• Manufacturing
• Others

By Regional Segment Analysis

• North America
  • The U.S.
  • Canada
  • Mexico
• Europe
  • France
  • The UK
  • Spain
  • Germany
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • Southeast Asia
  • Rest of Asia Pacific
• The Middle East & Africa
  • Saudi Arabia
  • UAE
  • Egypt
  • Kuwait
  • South Africa
  • Rest of the Middle East & Africa
• Latin America
  • Brazil
  • Argentina
  • Rest of Latin America