06-Feb-2020 | Facts and Factors
Facts and Factors have authored “Remote Support Software Market By Deployment Mode (Cloud Based & On-Premises), By Enterprise Size (Large Enterprises & SMEs), By End-User (BSFI, Healthcare, IT & Telecom, Government, Manufacturing, Education, & Others), And By Regions - Global & Regional Industry Perspective, Comprehensive Analysis, and Forecast 2021 – 2026”. Based on our analysis, the global remote support software market in 2020 was approximately USD 1.9 Billion and is anticipated to reach around USD 5.4 Billion by 2026. The anticipated CAGR for the remote support software market is around 13.9% from 2021 to 2026.
Remote support software helps the IT technicians with the ability to access their client’s devices to provide maintenance and support remotely. Remote support software has revolutionized the IT support industry by increasing customer satisfaction, reducing the time requires to resolve issues, and even reducing cost. This software can be connected to a remote client without installing the software or configuring network settings.
Remote support can be classified into two categories, attended and unattended support. In addition, the growing demand for connected devices paired with the increasing adoption of cloud services among organizations is expected to flourish the demand for remote support software significantly in the analysis period. The software is also adopted by electronics companies to offer customer care services to the various end-users regardless of their place and distances.
Browse the full “Remote Support Software Market By Deployment Mode (Cloud Based & On-Premises), By Enterprise Size (Large Enterprises & SMEs), By End-User (BSFI, Healthcare, IT & Telecom, Government, Manufacturing, Education, & Others), And By Regions - Global & Regional Industry Perspective, Comprehensive Analysis, and Forecast 2021 – 2026” report at https://www.fnfresearch.com/remote-support-software-market-by-type-mobile-terminal
The global remote support software market is primarily driven by the increasing usage of the mobile device for routine processes which results in the development of a mobile operating system based on the specific application by vendors. The growing demand for remote-based IT support from small & medium size enterprises coupled with the increasing need of reducing cost issues of help-desk centers is also supporting the growth of the remote support software market in the near future.
However, the leading cloud service provider such as Microsoft, Google, Amazon, and IBM are offering higher-level cloud-based IT infrastructure and infrastructure as a service (IaaS) and provide built-in support services for the clients. This may affect the revenue of remote support software vendors. Even so, the growing demand for connected devices due to the increasing trend for IoT and advancement in the telecommunication sector is expected to support the demand for remote support software in the coming years.
The global remote support software market is segmented on the basis of type and application. Based on type, the market is divided into two major types as mobile terminal and PC terminal. The PC terminal segment of the global remote support software held the largest market share in terms of revenue in 2018. IT & Telecom, government, BFSI, and others are the application segment of the global remote support software market covered under this research study.
North America emerged as a leading regional market for the global remote support software market in 2018. The growth of the North America region is mainly attributed to the presence of key market players paired with the growing market in the U.S. The Asia Pacific is estimated to be the fastest-growing region over the estimated years. Japan held the majority of the revenue share in the Asia Pacific region.
Report Scope
Report Attribute |
Details |
Market Size in 2019 |
USD 1.9 Billion |
Projected Market Size in 2026 |
USD 5.4 Billion |
CAGR Growth Rate |
13.9% CAGR |
Base Year |
2019 |
Forecast Years |
2020-2026 |
Key Market Players |
TeamViewer Group, ConnectWise LLC, Zoho Corporation Pvt. Ltd., RealVNC Limited, AnyDesk Software GmbH, Microsoft Corporation, VMware, Inc., BeyondTrust Corporation, Splashtop, Inc., LogMeln, Inc., Kaseya Limited, IDrive, Inc., Remote Utilities LLC, and Citrix Systems, Inc., and Others |
Key Segment |
By Deployment, Enterprise, End-User, and Region |
Major Regions Covered |
North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa |
Purchase Options |
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Some of the leading players in the global market include
TeamViewer Group, ConnectWise LLC, Zoho Corporation Pvt. Ltd., RealVNC Limited, AnyDesk Software GmbH, Microsoft Corporation, VMware, Inc., BeyondTrust Corporation, Splashtop, Inc., LogMeln, Inc., Kaseya Limited, IDrive, Inc., Remote Utilities LLC, and Citrix Systems, Inc., among others.
This report segments the Global Remote Support Software Market as follows:
By Deployment Mode Segment Analysis
By Enterprise Size Segment Analysis
By End-User Segment Analysis
- BSFI
- Healthcare
- IT & Telecom
- Government
- Manufacturing
- Education
- Others
By Regional Segment Analysis
- North America
- Europe
- Germany
- France
- UK
- Italy
- Spain
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- South Korea
- South-East Asia
- Rest of Asia Pacific
- Latin America
- Brazil
- Mexico
- Rest of Latin America
- The Middle-East and Africa
- GCC Countries
- South Africa
- Rest of Middle-East Africa
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