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Customer Communication Management Market Size, Share Global Analysis Report, 2018 – 2025

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Customer Communication Management Market By Solution Type (Software Suite, Managed CCM Services, and Other Services), By Deployment Type (On-Premise and Cloud), By Enterprise Size (Small Enterprises and Medium & Large Enterprises), and By End-User (Healthcare, Government & Utilities, BFSI, Ecommerce & Retail, IT & Telecom, Hospitality & Travel, and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast 2018 – 2025

Industry Insights

The report covers the forecast and analysis of the Customer Communication Management market on a global and regional level. The study provides historical data from 2015 to 2018 along with a forecast from 2019 to 2025 based on revenue (USD Million). The study includes drivers and restraints of the Customer Communication Management market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the Customer Communication Management market on a global level.

Global Customer Communication Management Market Size

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In order to give the users of this report a comprehensive view of the Customer Communication Management market, we have included a competitive landscape and an analysis of Porter’s Five Forces model for the market. The study encompasses a market attractiveness analysis, wherein all the segments are benchmarked based on their market size, growth rate, and general attractiveness.

The report provides company market share analysis to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new service launches, agreements, partnerships, collaborations & joint ventures, research & development, and regional expansion of major participants involved in the market on a global and regional basis.

logoReport Scope

Report Attribute

Details

Market Size in 2018

USD 1,573 Million

Projected Market Size in 2025

USD 3,621 Million

CAGR Growth Rate

12.82% CAGR

Base Year

2018

Forecast Years

2019-2025

Key Market Players

Oracle Corporation, Doxee S.p.A., Dell Inc., Cincom Systems Inc., Xerox Corporation, Adobe Systems Inc., OpenText Corp., HP Enterprise, Newgen Software Technologies Limited, Pitney Bowes Inc., and Others

Key Segment

By Solution Type, Deployment Type, Enterprise Size, End-User, and Region

Major Regions Covered

North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa

Purchase Options

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The study provides a decisive view of the Customer Communication Management market by segmenting the market based on solution type, deployment type, enterprise size, end-user, and regions. All the segments have been analyzed based on present and future trends and the market is estimated from 2019 to 2025. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa.

The increase in the public & private cloud deployments will prompt the expansion of the market over the forecast timeframe. In addition to this, a prominent bulge in the complications and risks along with the compliance requirement will fortify the business growth over the forecast timeframe over the forecast period. Nonetheless, growing risks pertaining to the outsourcing of confidential data of any firm to service providers can diminish the market scope over the forecast period. However, escalating demand for customer communication management software across the developing countries will accentuate the market surge over the forecast timeline.

Based on the solution type, the market is divided into Managed CCM Services, Software Suite, and Other Services. On the basis of deployment type, the industry is segregated into On-Premise and Cloud. In terms of enterprise size, the market for customer communication management is classified into Small Enterprises and Medium & Large Enterprises. Based on the end-user, the market is sectored into Healthcare, Government & Utilities, BFSI, Ecommerce & Retail, IT & Telecom, Hospitality & Travel, and Others.

This report segments the Customer Communication Management market as follows:

logoCompetitive Analysis

  • Oracle Corporation
  • Doxee S.p.A.
  • Dell Inc.
  • Cincom Systems Inc.
  • Xerox Corporation
  • Adobe Systems Inc.
  • OpenText Corp.
  • HP Enterprise
  • Newgen Software Technologies Limited
  • Pitney Bowes Inc.
  • Others

logo By Solution Type Segment Analysis

  • Software Suite
  • Managed CCM Services
  • Other Services

logo By Deployment Type Segment Analysis

  • On-Premise
  • Cloud

logoGlobal Customer Communication ManagementMarket: By Enterprise Size Segment Analysis

  • Small Enterprises
  • Medium & Large Enterprises

logo By End-User Segment Analysis

  • Healthcare
  • Government & Utilities
  • BFSI
  • Ecommerce & Retail
  • IT & Telecom
  • Hospitality & Travel
  • Others

logo Regional Segment Analysis

  • North America
    • U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Table of Content

  1. CHAPTER 1. Executive Summary 22
  2. CHAPTER 2. Customer Communication Management market – Solution Type Analysis 25
    1. 2.1. Global Customer Communication Management Market – Solution Type Overview 25
    2. 2.2. Global Customer Communication Management Market Share, by Solution Type, 2018 & 2025 (USD Million) 25
    3. 2.3. Software Suite 27
      1. 2.3.1. Global Software Suite Customer Communication Management Market, 2015-2025 (USD Million) 27
    4. 2.4. Managed CCM Services 28
      1. 2.4.1. Global Managed CCM Services Customer Communication Management Market, 2015-2025 (USD Million) 28
    5. 2.5. Other Services 29
      1. 2.5.1. Global Other Services Customer Communication Management Market, 2015-2025 (USD Million) 29
  3. CHAPTER 3. Customer Communication Management market – Deployment Type Analysis 29
    1. 3.1. Global Customer Communication Management Market – Deployment Type Overview 29
    2. 3.2. Global Customer Communication Management Market Share, by Deployment Type, 2018 & 2025 (USD Million) 30
    3. 3.3. On-Premise 31
      1. 3.3.1. Global On-Premise Customer Communication Management Market, 2015-2025 (USD Million) 31
    4. 3.4. Cloud 32
      1. 3.4.1. Global Cloud Customer Communication Management Market, 2015-2025 (USD Million) 32
  4. CHAPTER 4. Customer Communication Management market – Enterprise Size Analysis 32
    1. 4.1. Global Customer Communication Management Market – Enterprise Size Overview 32
    2. 4.2. Global Customer Communication Management Market Share, by Enterprise Size, 2018 & 2025 (USD Million) 33
    3. 4.3. Small Enterprises 34
      1. 4.3.1. Global Small Enterprises Customer Communication Management Market, 2015-2025 (USD Million) 34
    4. 4.4. Medium & Large Enterprises 35
      1. 4.4.1. Global Medium & Large Enterprises Customer Communication Management Market, 2015-2025 (USD Million) 35
  5. CHAPTER 5. Customer Communication Management market – End-User Analysis 35
    1. 5.1. Global Customer Communication Management Market – End-User Overview 35
    2. 5.2. Global Customer Communication Management Market Share, by End-User, 2018 & 2025 (USD Million) 36
    3. 5.3. Healthcare 38
      1. 5.3.1. Global Healthcare Customer Communication Management Market, 2015-2025 (USD Million) 38
    4. 5.4. Government & Utilities 39
      1. 5.4.1. Global Government & Utilities Customer Communication Management Market, 2015-2025 (USD Million) 39
    5. 5.5. BFSI 40
      1. 5.5.1. Global BFSI Customer Communication Management Market, 2015-2025 (USD Million) 40
    6. 5.6. Ecommerce & Retail 41
      1. 5.6.1. Global Ecommerce & Retail Customer Communication Management Market, 2015-2025 (USD Million) 41
    7. 5.7. IT & Telecom 42
      1. 5.7.1. Global IT & Telecom Customer Communication Management Market, 2015-2025 (USD Million) 42
    8. 5.8. Hospitality & Travel 43
      1. 5.8.1. Global Hospitality & Travel Customer Communication Management Market, 2015-2025 (USD Million) 43
    9. 5.9. Others 44
      1. 5.9.1. Global Others Customer Communication Management Market, 2015-2025 (USD Million) 44
  6. CHAPTER 6. Customer Communication Management market – Regional Analysis 45
    1. 6.1. Global Customer Communication Management Market Regional Overview 45
    2. 6.2. Global Customer Communication Management Market Share, by Region, 2018 & 2025 (Value) 45
    3. 6.3. North America 47
      1. 6.3.1. North America Customer Communication Management Market size and forecast, 2015-2025 47
      2. 6.3.2. North America Customer Communication Management Market, by Country, 2018 & 2025 (USD Million) 47
      3. 6.3.3. North America Customer Communication Management Market, by Solution Type, 2015-2025 49
        1. 6.3.3.1. North America Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 49
      4. 6.3.4. North America Customer Communication Management Market, by Deployment Type, 2015-2025 50
        1. 6.3.4.1. North America Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 50
      5. 6.3.5. North America Customer Communication Management Market, by Enterprise Size, 2015-2025 51
        1. 6.3.5.1. North America Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 51
      6. 6.3.6. North America Customer Communication Management Market, by End-User, 2015-2025 52
        1. 6.3.6.1. North America Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 52
      7. 6.3.7. U.S. 53
        1. 6.3.7.1. U.S. Market size and forecast, 2015-2025 (USD Million) 53
      8. 6.3.8. Canada 54
        1. 6.3.8.1. Canada Market size and forecast, 2015-2025 (USD Million) 54
      9. 6.3.9. Mexico 55
        1. 6.3.9.1. Mexico Market size and forecast, 2015-2025 (USD Million) 55
    4. 6.4. Europe 56
      1. 6.4.1. Europe Customer Communication Management Market size and forecast, 2015-2025 56
      2. 6.4.2. Europe Customer Communication Management Market, by Country, 2018 & 2025 (USD Million) 56
      3. 6.4.3. Europe Customer Communication Management Market, by Solution Type, 2015-2025 58
        1. 6.4.3.1. Europe Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 58
      4. 6.4.4. Europe Customer Communication Management Market, by Deployment Type, 2015-2025 59
        1. 6.4.4.1. Europe Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 59
      5. 6.4.5. Europe Customer Communication Management Market, by Enterprise Size, 2015-2025 60
        1. 6.4.5.1. Europe Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 60
      6. 6.4.6. Europe Customer Communication Management Market, by End-User, 2015-2025 61
        1. 6.4.6.1. Europe Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 61
      7. 6.4.7. Germany 62
        1. 6.4.7.1. Germany Market size and forecast, 2015-2025 (USD Million) 62
      8. 6.4.8. France 63
        1. 6.4.8.1. France Market size and forecast, 2015-2025 (USD Million) 63
      9. 6.4.9. U.K. 64
        1. 6.4.9.1. U.K. Market size and forecast, 2015-2025 (USD Million) 64
      10. 6.4.10. Italy 65
        1. 6.4.10.1. Italy Market size and forecast, 2015-2025 (USD Million) 65
      11. 6.4.11. Spain 66
        1. 6.4.11.1. Spain Market size and forecast, 2015-2025 (USD Million) 66
      12. 6.4.12. Nordic Countries 67
        1. 6.4.12.1. Nordic Countries Market size and forecast, 2015-2025 (USD Million) 67
      13. 6.4.13. Benelux Union 68
        1. 6.4.13.1. Benelux Union Market size and forecast, 2015-2025 (USD Million) 68
      14. 6.4.14. Rest of Europe 69
        1. 6.4.14.1. Rest of Europe Market size and forecast, 2015-2025 (USD Million) 69
    5. 6.5. Asia Pacific 70
      1. 6.5.1. Asia Pacific Customer Communication Management Market size and forecast, 2015-2025 70
      2. 6.5.2. Asia Pacific Customer Communication Management Market, by Country, 2018 & 2025 (USD Million) 70
      3. 6.5.3. Asia Pacific Customer Communication Management Market, by Solution Type, 2015-2025 72
        1. 6.5.3.1. Asia Pacific Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 72
      4. 6.5.4. Asia Pacific Customer Communication Management Market, by Deployment Type, 2015-2025 73
        1. 6.5.4.1. Asia Pacific Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 73
      5. 6.5.5. Asia Pacific Customer Communication Management Market, by Enterprise Size, 2015-2025 74
        1. 6.5.5.1. Asia Pacific Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 74
      6. 6.5.6. Asia Pacific Customer Communication Management Market, by End-User, 2015-2025 75
        1. 6.5.6.1. Asia Pacific Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 75
      7. 6.5.7. China 76
        1. 6.5.7.1. China Market size and forecast, 2015-2025 (USD Million) 76
      8. 6.5.8. Japan 77
        1. 6.5.8.1. Japan Market size and forecast, 2015-2025 (USD Million) 77
      9. 6.5.9. India 78
        1. 6.5.9.1. India Market size and forecast, 2015-2025 (USD Million) 78
      10. 6.5.10. New Zealand 79
        1. 6.5.10.1. New Zealand Market size and forecast, 2015-2025 (USD Million) 79
      11. 6.5.11. Australia 80
        1. 6.5.11.1. Australia Market size and forecast, 2015-2025 (USD Million) 80
      12. 6.5.12. South Korea 81
        1. 6.5.12.1. South Korea Market size and forecast, 2015-2025 (USD Million) 81
      13. 6.5.13. South-East Asia 82
        1. 6.5.13.1. South-East Asia Market size and forecast, 2015-2025 (USD Million) 82
      14. 6.5.14. Rest of Asia Pacific 83
        1. 6.5.14.1. Rest of Asia Pacific Market size and forecast, 2015-2025 (USD Million) 83
    6. 6.6. Latin America 84
      1. 6.6.1. Latin America Customer Communication Management Market size and forecast, 2015-2025 84
      2. 6.6.2. Latin America Customer Communication Management Market, by Country, 2018 & 2025 (USD Million) 84
      3. 6.6.3. Latin America Customer Communication Management Market, by Solution Type, 2015-2025 86
        1. 6.6.3.1. Latin America Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 86
      4. 6.6.4. Latin America Customer Communication Management Market, by Deployment Type, 2015-2025 87
        1. 6.6.4.1. Latin America Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 87
      5. 6.6.5. Latin America Customer Communication Management Market, by Enterprise Size, 2015-2025 88
        1. 6.6.5.1. Latin America Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 88
      6. 6.6.6. Latin America Customer Communication Management Market, by End-User, 2015-2025 89
        1. 6.6.6.1. Latin America Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 89
      7. 6.6.7. Brazil 90
        1. 6.6.7.1. Brazil Market size and forecast, 2015-2025 (USD Million) 90
      8. 6.6.8. Argentina 91
        1. 6.6.8.1. Argentina Market size and forecast, 2015-2025 (USD Million) 91
      9. 6.6.9. Rest of Latin America 92
        1. 6.6.9.1. Rest of Latin America Market size and forecast, 2015-2025 (USD Million) 92
    7. 6.7. The Middle-East and Africa 93
      1. 6.7.1. The Middle-East and Africa Customer Communication Management Market size and forecast, 2015-2025 93
      2. 6.7.2. The Middle-East and Africa Customer Communication Management Market, by Country, 2018 & 2025 (USD Million) 93
      3. 6.7.3. The Middle-East and Africa Customer Communication Management Market, by Solution Type, 2015-2025 95
        1. 6.7.3.1. The Middle-East and Africa Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 95
      4. 6.7.4. The Middle-East and Africa Customer Communication Management Market, by Deployment Type, 2015-2025 96
        1. 6.7.4.1. The Middle-East and Africa Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 96
      5. 6.7.5. The Middle-East and Africa Customer Communication Management Market, by Enterprise Size, 2015-2025 97
        1. 6.7.5.1. The Middle-East and Africa Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 97
      6. 6.7.6. The Middle-East and Africa Customer Communication Management Market, by End-User, 2015-2025 98
        1. 6.7.6.1. The Middle-East and Africa Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 98
      7. 6.7.7. Saudi Arabia 99
        1. 6.7.7.1. Saudi Arabia Market size and forecast, 2015-2025 (USD Million) 99
      8. 6.7.8. UAE 100
        1. 6.7.8.1. UAE Market size and forecast, 2015-2025 (USD Million) 100
      9. 6.7.9. Egypt 101
        1. 6.7.9.1. Egypt Market size and forecast, 2015-2025 (USD Million) 101
      10. 6.7.10. Kuwait 102
        1. 6.7.10.1. Kuwait Market size and forecast, 2015-2025 (USD Million) 102
      11. 6.7.11. South Africa 103
        1. 6.7.11.1. South Africa Market size and forecast, 2015-2025 (USD Million) 103
      12. 6.7.12. Rest of Middle-East Africa 104
        1. 6.7.12.1. Rest of Middle-East Africa Market size and forecast, 2015-2025 (USD Million) 104
  7. CHAPTER 7. Customer Communication Management market – Competitive Landscape 105
    1. 7.1. Competitor Market Share – Revenue 105
    2. 7.2. Market Concentration Rate Analysis, Top 3 and Top 5 Players 107
    3. 7.3. Strategic Development 108
      1. 7.3.1. Acquisitions and Mergers 108
      2. 7.3.2. New Products 108
      3. 7.3.3. Research & Development Activities 108
  8. CHAPTER 8. Company Profiles 109
    1. 8.1. Oracle Corporation 109
      1. 8.1.1. Company Overview 109
      2. 8.1.2. Oracle Corporation Revenue and Gross Margin 109
      3. 8.1.3. Product portfolio 110
      4. 8.1.4. Recent initiatives 111
    2. 8.2. Doxee S.p.A. 111
      1. 8.2.1. Company Overview 111
      2. 8.2.2. Doxee S.p.A. Revenue and Gross Margin 111
      3. 8.2.3. Product portfolio 112
      4. 8.2.4. Recent initiatives 113
    3. 8.3. Dell Inc. 113
      1. 8.3.1. Company Overview 113
      2. 8.3.2. Dell Inc. Revenue and Gross Margin 113
      3. 8.3.3. Product portfolio 114
      4. 8.3.4. Recent initiatives 115
    4. 8.4. Cincom Systems Inc. 115
      1. 8.4.1. Company Overview 115
      2. 8.4.2. Cincom Systems Inc. Revenue and Gross Margin 115
      3. 8.4.3. Product portfolio 116
      4. 8.4.4. Recent initiatives 117
    5. 8.5. Xerox Corporation 117
      1. 8.5.1. Company Overview 117
      2. 8.5.2. Xerox Corporation Revenue and Gross Margin 117
      3. 8.5.3. Product portfolio 118
      4. 8.5.4. Recent initiatives 119
    6. 8.6. Adobe Systems Inc. 119
      1. 8.6.1. Company Overview 119
      2. 8.6.2. Adobe Systems Inc. Revenue and Gross Margin 119
      3. 8.6.3. Product portfolio 120
      4. 8.6.4. Recent initiatives 121
    7. 8.7. OpenText Corp. 121
      1. 8.7.1. Company Overview 121
      2. 8.7.2. OpenText Corp. Revenue and Gross Margin 121
      3. 8.7.3. Product portfolio 122
      4. 8.7.4. Recent initiatives 123
    8. 8.8. HP Enterprise 123
      1. 8.8.1. Company Overview 123
      2. 8.8.2. HP Enterprise Revenue and Gross Margin 123
      3. 8.8.3. Product portfolio 124
      4. 8.8.4. Recent initiatives 125
    9. 8.9. Newgen Software Technologies Limited 125
      1. 8.9.1. Company Overview 125
      2. 8.9.2. Newgen Software Technologies Limited Revenue and Gross Margin 125
      3. 8.9.3. Product portfolio 126
      4. 8.9.4. Recent initiatives 127
    10. 8.10. Pitney Bowes Inc. 127
      1. 8.10.1. Company Overview 127
      2. 8.10.2. Pitney Bowes Inc. Revenue and Gross Margin 127
      3. 8.10.3. Product portfolio 128
      4. 8.10.4. Recent initiatives 129
  9. CHAPTER 9. Customer Communication Management — Industry Analysis 130
    1. 9.1. Customer Communication Management Market – Key Trends 130
      1. 9.1.1. Market Drivers 131
      2. 9.1.2. Market Restraints 131
      3. 9.1.3. Market Opportunities 132
    2. 9.2. Value Chain Analysis 133
    3. 9.3. Technology Roadmap and Timeline 134
    4. 9.4. Customer Communication Management Market – Attractiveness Analysis 135
      1. 9.4.1. By Solution Type 135
      2. 9.4.2. By Deployment Type 135
      3. 9.4.3. By Enterprise Size 136
      4. 9.4.4. By End-User 137
      5. 9.4.5. By Region 138
  10. CHAPTER 10. Marketing Strategy Analysis, Distributors 139
    1. 10.1. Marketing Channel 139
    2. 10.2. Direct Marketing 140
    3. 10.3. Indirect Marketing 140
    4. 10.4. Marketing Channel Development Trend 140
    5. 10.5. Economic/Political Environmental Change 141
  11. CHAPTER 11. Report Conclusion 142
  12. CHAPTER 12. Research Approach & Methodology 143
    1. 12.1. Report Description 143
    2. 12.2. Research Scope 144
    3. 12.3. Research Methodology 144
      1. 12.3.1. Secondary Research 145
      2. 12.3.2. Primary Research 146
      3. 12.3.3. Models 147
        1. 12.3.3.1. Company Share Analysis Model 147
        2. 12.3.3.2. Revenue Based Modeling 148
        3. 12.3.3.3. Research Limitations 148

        List of Figures

        FIG. 1 Global Customer Communication Management Market, 2015-2025 (USD Million) 26
FIG. 2 Global Customer Communication Management Market Share, by Solution Type, 2018 & 2025 (USD Million) 27
FIG. 3 Global Software Suite Customer Communication Management Market, 2015-2025 (USD Million) 29
FIG. 4 Global Managed CCM Services Customer Communication Management Market, 2015-2025 (USD Million) 30
FIG. 5 Global Other Services Customer Communication Management Market, 2015-2025 (USD Million) 31
FIG. 6 Global Customer Communication Management Market Share, by Deployment Type, 2018 & 2025 (USD Million) 32
FIG. 7 Global On-Premise Customer Communication Management Market, 2015-2025 (USD Million) 33
FIG. 8 Global Cloud Customer Communication Management Market, 2015-2025 (USD Million) 34
FIG. 9 Global Customer Communication Management Market Share, by Enterprise Size, 2018 & 2025 (USD Million) 35
FIG. 10 Global Small Enterprises Customer Communication Management Market, 2015-2025 (USD Million) 36
FIG. 11 Global Medium & Large Enterprises Customer Communication Management Market, 2015-2025 (USD Million) 37
FIG. 12 Global Customer Communication Management Market Share, by End-User, 2018 & 2025 (USD Million) 38
FIG. 13 Global Healthcare Customer Communication Management Market, 2015-2025 (USD Million) 40
FIG. 14 Global Government & Utilities Customer Communication Management Market, 2015-2025 (USD Million) 41
FIG. 15 Global BFSI Customer Communication Management Market, 2015-2025 (USD Million) 42
FIG. 16 Global Ecommerce & Retail Customer Communication Management Market, 2015-2025 (USD Million) 43
FIG. 17 Global IT & Telecom Customer Communication Management Market, 2015-2025 (USD Million) 44
FIG. 18 Global Hospitality & Travel Customer Communication Management Market, 2015-2025 (USD Million) 45
FIG. 19 Global Others Customer Communication Management Market, 2015-2025 (USD Million) 46
FIG. 20 Global Customer Communication Management Market Share, by Region, 2018 & 2025 47
FIG. 21 North America Customer Communication Management Market, 2015-2025 49
FIG. 22 U.S. Customer Communication Management Market, 2015-2025 55
FIG. 23 Canada Customer Communication Management Market, 2015-2025 56
FIG. 24 Mexico Customer Communication Management Market, 2015-2025 57
FIG. 25 Europe Customer Communication Management Market, 2015-2025 58
FIG. 26 Germany Customer Communication Management Market, 2015-2025 64
FIG. 27 France Customer Communication Management Market, 2015-2025 65
FIG. 28 U.K. Customer Communication Management Market, 2015-2025 66
FIG. 29 Italy Customer Communication Management Market, 2015-2025 67
FIG. 30 Spain Customer Communication Management Market, 2015-2025 68
FIG. 31 Nordic Countries Customer Communication Management Market, 2015-2025 69
FIG. 32 Benelux Union Customer Communication Management Market, 2015-2025 70
FIG. 33 Rest of Europe Customer Communication Management Market, 2015-2025 71
FIG. 34 Asia Pacific Customer Communication Management Market, 2015-2025 72
FIG. 35 China Customer Communication Management Market, 2015-2025 78
FIG. 36 Japan Customer Communication Management Market, 2015-2025 79
FIG. 37 India Customer Communication Management Market, 2015-2025 80
FIG. 38 New Zealand Customer Communication Management Market, 2015-2025 81
FIG. 39 Australia Customer Communication Management Market, 2015-2025 82
FIG. 40 South  Korea Customer Communication Management Market, 2015-2025 83
FIG. 41 South-East Asia Customer Communication Management Market, 2015-2025 84
FIG. 42 Rest of Asia Pacific Customer Communication Management Market, 2015-2025 85
FIG. 43 Latin America Customer Communication Management Market, 2015-2025 86
FIG. 44 Brazil Customer Communication Management Market, 2015-2025 92
FIG. 45 Argentina Customer Communication Management Market, 2015-2025 93
FIG. 46 Rest of Latin America Customer Communication Management Market, 2015-2025 94
FIG. 47 The Middle-East and Africa Customer Communication Management Market, 2015-2025 95
FIG. 48 Saudi Arabia Customer Communication Management Market, 2015-2025 101
FIG. 49 UAE Customer Communication Management Market, 2015-2025 102
FIG. 50 Egypt Customer Communication Management Market, 2015-2025 103
FIG. 51 Kuwait Customer Communication Management Market, 2015-2025 104
FIG. 52 South Africa Customer Communication Management Market, 2015-2025 105
FIG. 53 Rest of Middle-East Africa Customer Communication Management Market, 2015-2025 106
FIG. 54 Competitor Market Share – Revenue 107
FIG. 55 Oracle Corporation Revenue and Growth Rate 112
FIG. 56 Oracle Corporation Market Share 112
FIG. 57 Doxee S.p.A. Revenue and Growth Rate 114
FIG. 58 Doxee S.p.A. Market Share 114
FIG. 59 Dell Inc. Revenue and Growth Rate 116
FIG. 60 Dell Inc. Market Share 116
FIG. 61 Cincom Systems Inc. Revenue and Growth Rate 118
FIG. 62 Cincom Systems Inc. Market Share 118
FIG. 63 Xerox Corporation Revenue and Growth Rate 120
FIG. 64 Xerox Corporation Market Share 120
FIG. 65 Adobe Systems Inc. Revenue and Growth Rate 122
FIG. 66 Adobe Systems Inc. Market Share 122
FIG. 67 OpenText Corp. Revenue and Growth Rate 124
FIG. 68 OpenText Corp. Market Share 124
FIG. 69 HP Enterprise Revenue and Growth Rate 126
FIG. 70 HP Enterprise Market Share 126
FIG. 71 Newgen Software Technologies Limited Revenue and Growth Rate 128
FIG. 72 Newgen Software Technologies Limited Market Share 128
FIG. 73 Pitney Bowes Inc. Revenue and Growth Rate 130
FIG. 74 Pitney Bowes Inc. Market Share 130
FIG. 75 Market Dynamics 132
FIG. 76 Global Customer Communication Management – Value Chain Analysis 135
FIG. 77 Technology Roadmap and Timeline 136
FIG. 78 Market Attractiveness Analysis – By Solution Type 137
FIG. 79 Market Attractiveness Analysis – By Deployment Type 138
FIG. 80 Market Attractiveness Analysis – By Enterprise Size 138
FIG. 81 Market Attractiveness Analysis – By End-User 139
FIG. 82 Market Attractiveness Analysis – By Region 140
FIG. 83 Market Channel 141
FIG. 84 Marketing Channel Development Trend 142
FIG. 85 Growth in World Gross Product, 2008-2018 143

        List of Tables

        TABLE 1 Global Customer Communication Management Market, 2018 & 2025 (USD Million) 25
TABLE 2 Global Customer Communication Management market, by Solution Type, 2015-2025 (USD Million) 27
TABLE 3 Global Customer Communication Management market, by Deployment Type, 2015-2025 (USD Million) 32
TABLE 4 Global Customer Communication Management market, by Enterprise Size, 2015-2025 (USD Million) 35
TABLE 5 Global Customer Communication Management market, by End-User, 2015-2025 (USD Million) 38
TABLE 6 Global Customer Communication Management market, by Region, 2015-2025 (USD Million) 47
TABLE 7 North America Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 51
TABLE 8 North America Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 52
TABLE 9 North America Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 53
TABLE 10 North America Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 54
TABLE 11 Europe Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 60
TABLE 12 Europe Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 61
TABLE 13 Europe Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 62
TABLE 14 Europe Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 63
TABLE 15 Asia Pacific Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 74
TABLE 16 Asia Pacific Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 75
TABLE 17 Asia Pacific Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 76
TABLE 18 Asia Pacific Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 77
TABLE 19 Latin America Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 88
TABLE 20 Latin America Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 89
TABLE 21 Latin America Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 90
TABLE 22 Latin America Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 91
TABLE 23 The Middle-East and Africa Customer Communication Management Market, by Solution Type, 2015-2025 (USD Million) 97
TABLE 24 The Middle-East and Africa Customer Communication Management Market, by Deployment Type, 2015-2025 (USD Million) 98
TABLE 25 The Middle-East and Africa Customer Communication Management Market, by Enterprise Size, 2015-2025 (USD Million) 99
TABLE 26 The Middle-East and Africa Customer Communication Management Market, by End-User, 2015-2025 (USD Million) 100
TABLE 27 Global Customer Communication Management Market - Company Revenue Analysis 2015-2018 (USD Million) 107
TABLE 28 Global Customer Communication Management Market - Company Revenue Share Analysis 2015-2018(%) 109
TABLE 29 Acquisitions and Mergers 110
TABLE 30 New Product/Service Launch 110
TABLE 31 Research & Development Activities 110
TABLE 32 Market Drivers 133
TABLE 33 Market Restraints 133
TABLE 34 Market Opportunities 134

Industry Major Market Players

  •  Oracle Corporation,
  •  Doxee S.p.A.,
  •  Dell Inc.,
  •  Cincom Systems Inc.,
  •  Xerox Corporation,
  •  Adobe Systems Inc.,
  •  OpenText Corp.,
  •  HP Enterprise,
  •  Newgen Software Technologies Limited,
  •  Pitney Bowes Inc.

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