Remote Support Software Market Size, Share Global Analysis Report, 2021 – 2026

Industry Insights

[169+ Pages Report] The latest finding surrounding the “Global Remote Support Software Market” published by Facts & Factors offers a neatly packaged and comprehensive read. In this report, the global remote support software market will reach a projected value of USD 5.4 Billion by 2026 with a growth rate of 13.9% CAGR from an initial value of USD 1.9 Billion in the year 2020.

In the computer world, the term remote desktop refers to software or an operating system that allows rapid access into a personal computer’s desktop environment to be run on a remote basis from the admin’s personal system. Remote varying desktop applications have different features that vary from different versions of software solutions. Some allow for watching an existing user’s session and remote controlling measures or blanking the screen.

Key Insights from Primary Research

• As per our primary respondents, the global remote support software market is set to grow annually at a rate of around 17%
• It was established through primary research that, the global remote support software market was valued at around USD 950 Million in 2019
• North America accounted for the largest revenue share in the global remote support software market in 2019. However, Asia Pacific is predicted to grow with the highest 4.9% CAGR from 2021 to 2026.
• According to the primary respondent, the mobile terminal remote support software segment accounted for over 22% of revenue share in 2019 and is expected to be the fastest-growing segment in the forecast period.

Key Recommendations from Analysts

• As per our analysts, the global remote support software market is set to grow with a CAGR OF 4.9% from the years 2021 to 2026.
• The mobile terminal segment of the global remote support software emerged as the fastest-growing segment in terms of revenue in the analysis period. The growth of this segment is primarily driven by the proliferation of mobile devices. This has expanded into all corners of the business world, and similarly, the working culture of the employee has changed intensely. Smartphones and tablets have become a genuine requirement for many employees, and this means that support for these devices is critical to ensure the consistent production of the employees at all times.
• BFSI is predicted to be the fastest-growing application segment of the remote support software market. Banks and financial institutions across the globe depend on remote support software to remove cost-prohibitive travel, save time, and lower overhead expenses when supporting end-users and equipment. Remote support software a single user interface provides remote access to any computer, server, or ATM within or outside of the home network.
• As per our analyst, education, healthcare, and retail are lucrative applications as they have wide use of remote support software. For instance, in the healthcare segment, the remote support software helps to maintain patient data privacy, monitoring specialized medical devices from an iPad. In retail, the remote support software provides retailers and retail VARs with a secured and combined solution for providing access to POS systems and all of the in-store technology they support which include kiosks, digital signage, and mobile devices.

The primary driving factors for the significant growth of the global remote support software market attributes to the increasing globalization of business measures coupled with the increasing need for cheaper foreign labor to name a few. Additionally, a free flow of capital in the business sector coupled with companies requiring continuous access to their data from a variety of places is expected to witness the footprint of the global remote support software market during the advent of the forecast period. Moreover, rising security threats in terms of data isolation measures coupled with the increasing need of loss of PC and desktops will boost the growth of the global remote support software market during the advent of the forecast period.

The global remote support software market will be driven by a rising trend of bringing your own device policies coupled with the rising need of employees to provide real-time access to data flow on any device to name a few. The social distancing measures coupled with rising consumer awareness aimed at improving efficiency are expected to fuel the growth of the global remote support software market during the advent of the forecast period. However, poor internet connections and rising downtime solutions are expected to decrease the market share of the global remote support software market during the advent of the forecast period.

On the basis of deployment mode, the global remote support software market is divided into cloud-based and on-premises. The segment pertaining to on-premises is expected to witness the largest market share during the advent of the forecast period owing to the integrated measures placed directly on the company’s servers which offer increased security measures coupled with increased adoption of the latter solution by large enterprises to name a few. Based on enterprise size, the global remote support software market is categorized into large enterprises and SMEs. The SMEs segment is expected to witness the largest market share during the advent of the forecast period owing to rising work from home practices coupled with reducing additional costs from effective implementation measures to name a few.

On the basis of end-user, the global remote support software market is fragmented into BSFI, healthcare, IT & telecom, government, manufacturing, education, and others. The IT & telecom segment is expected to witness the largest market share during the advent of the forecast period owing to the sector being an early adopter of the technology coupled with rising adoption of cloud-based solutions to name a few.

Report Scope

North America is expected to witness the largest market share during the advent of the forecast period owing to a rapid adoption-based trend of remote desktop solutions coupled with rising adoption of work from home solutions to name a few. Additionally, the rising presence of global market participants coupled with the advent of the ongoing pandemic forcing millions of employees to enforce social distancing measures will increase the footprint of the remote support software market during the advent of the forecast period.

Asia-Pacific is expected to occupy a substantial market share during the advent of the forecast period owing to the increasing adoption of advanced technologies in terms of supporting employees coupled with the rising number of employees bases to name a few. Factors pertaining to the higher cost of working spaces coupled with rising demand for working from home conditions from emerging economies will fuel the growth of the remote support software market during the advent of the forecast period.

Some of the leading players in the global market include

• TeamViewer Group
• ConnectWise LLC
• Zoho Corporation Pvt. Ltd.
• RealVNC Limited
• AnyDesk Software GmbH
• Microsoft Corporation
• VMware Inc.
• BeyondTrust Corporation
• Splashtop Inc.
• LogMeln Inc.
• Kaseya Limited
• IDrive Inc.
• Remote Utilities LLC
• Citrix Systems Inc.

By Deployment Mode Segment Analysis

• Cloud-Based
• On-Premises

By Enterprise Size Segment Analysis

• Large Enterprises
• SMEs

By End-User Segment Analysis

• BSFI
• Healthcare
• IT & Telecom
• Government
• Manufacturing
• Education
• Others

By Regional Segment Analysis

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • France
  • Germany
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East and Africa
  • GCC Countries
  • South Africa
  • Rest of MEA